SHIPPING & CUSTOMER CARE

SHIPPING & CUSTOMER CARE

For any questions or support, our team is here to help:
Email: hello@wearehsu.com
Hours: Monday to Friday — 8:00 AM to 4:00 PM AEST (excluding public holidays)

ORDER PROCESSING

  • All orders are processed during business hours, Monday to Friday.
  • Please allow 1–2 business days for your order to be packed and dispatched.
  • Once shipped, you’ll receive tracking details via email so you can follow your order every step of the way.

Note: During major online promotions or high-volume periods, dispatch times may be slightly extended. We appreciate your patience and understanding.

DOMESTIC SHIPPING (AUSTRALIA)

We ship all domestic orders via Australia Post.
Delivery times vary depending on your location:

  • Metro Areas: Faster delivery
  • Regional/Rural: May take additional days

Shipping estimates provided by Australia Post do not include processing times.

INTERNATIONAL SHIPPING

All international orders are shipped via DHL Express.

  • Delivery times vary by destination and local customs clearance processes.
  • You may be subject to customs inspections, import duties, and taxes specific to your country.

DUTIES & TAXES

  • International customers are responsible for all applicable import duties, customs fees, and taxes.
  • If you choose to refuse the shipment due to these fees, your package will be returned to us and your refund will be minus any shipping and return costs incurred.

We are legally required to declare the value of goods on all international packages.

FREE SHIPPING OFFER

We offer free shipping on all full-priced orders over $100.00AUD. 

  • Domestic Orders: Shipped via Australia Post (standard service)
  • International Orders: Shipped via DHL Express

This offer excludes any orders containing sale items or mystery boxes. No code needed—free shipping is applied automatically at checkout.

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