HELP / SHIPPING DESK

General Information

  • Orders can take up to 4 days to be processed before shipment.
  • Tracking information will be provided once the order is shipped.
  • In some cases, our team will need to contact you to assist in completion of the order. If you have any emails or texts from the team, please try to respond as soon as possible to avoid delays.
  • In the event of a large online promotion we sometimes have a big backlog of orders so please bare with us through any instances where there may be a delay.
  • All orders are shipped with an express courier and once shipped are delivered within 1-3 business days. International orders, please allow 7 business days, depending on location.

If you have any questions or need to make changes to your shipping information or order, contact us at hello@wearehsu.com

 

Refund & Exchange Policy

Thank you for shopping at We Are HSU.

If, for any reason, You are not completely satisfied with a purchase, We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

 

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalised have meanings defined under the following conditions.

The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to We Are HSU, Australia.
  • Service refers to the Website.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us. 

 

Your Order Cancellation Rights

You are entitled to cancel Your Order within 2 days without giving any reason for doing so.

The deadline for cancelling an Order is 2 days from the date on which You purchased the Goods.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

We will reimburse You no later than 14 days from the day on which You cancelled. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

 

No Refund Policy & Exchanges

We have a strict no refund policy on all items. Items may be exchanged within 30 days of delivery as long as they are still unworn, have all original tags and of new/original condition.

We reserve the right to refuse exchanges of any merchandise that does not meet the above exchange conditions in our sole discretion.

If you wish to change an item in an order before it is dispatched please contact the team at hello@wearehsu.com

 

Returning Goods for Exchange

You are responsible for the cost and risk of returning the Goods to Us.

We cannot be held responsible for Goods damaged or lost in return shipment.

Therefore, We recommend an insured and trackable mail service. We are unable to issue an exchange without actual receipt of the Goods or proof of received return delivery.

 

Contact Us 

If you have any questions about our Returns and Refunds Policy, please contact us:

Return and Refund Policy of We Are HSU Pty Ltd.